FREQUENTLY ASKED QUESTIONS!
General Product Questions
1️⃣ What materials are used to make the ski rack?
Our ski racks are handcrafted from high-quality birch wood, known for its durability, natural beauty, and long-lasting strength.
2️⃣ How many skis or snowboards can the rack hold?
The rack can securely hold up to 6 pairs of skis or snowboards, making it a perfect choice for families or avid skiers.
3️⃣ Is this rack suitable for both skis and snowboards?
Yes, our wall-mounted rack is designed to store both skis and snowboards, along with additional accessories like poles and helmets.
4️⃣ Does it come pre-assembled?
No, but it is incredibly easy to set up. The rack comes with all necessary mounting hardware and instructions for quick assembly.
5️⃣ Can I use this rack outdoors?
This rack is intended for indoor use. Prolonged exposure to outdoor elements may affect the wood's finish and durability.
Installation & Setup
6️⃣ Is installation difficult?
Not at all! Our rack is designed for simple, hassle-free installation. It includes all necessary mounting hardware and can be set up in minutes.
7️⃣ What tools are required for installation?
Only basic tools like a screwdriver or drill are needed for mounting. Detailed instructions are included with every order.
8️⃣ How much weight can the ski rack hold?
Our racks are built with quality materials, making them sturdy enough to hold multiple skis, snowboards, and accessories.
9️⃣ Can I install it on any type of wall?
Yes, it can be mounted on most wall types, including drywall, brick, and wood. For drywall, it's recommended to use wall anchors for added security.
🔟 Can the ski rack be relocated once installed?
Yes, the rack can be removed and reinstalled in a new location. However, keep in mind that wall-mounted hardware may leave small marks or holes.
Shipping, Returns & Warranty
1️⃣1️⃣ How long does shipping take?
We aim to ship all orders within 1-2 weeks. Delivery times may vary depending on your location.
1️⃣2️⃣ Do you offer returns?
Yes, we offer returns within 30 days if there is a legitimate reason. Since these are handmade products, we prioritize quality and customer satisfaction.
1️⃣3️⃣ What happens if my order arrives damaged?
If your order arrives damaged, please contact our customer support immediately. We’ll arrange a replacement or refund as quickly as possible.
1️⃣4️⃣ Is there a warranty on the product?
Yes, we stand by our craftsmanship. If you encounter any defects in materials or workmanship, please reach out to us for assistance.
1️⃣5️⃣ How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. Use this number to monitor your shipment in real time.