TERMS & CONDITIONS
Welcome to SkiHold! By accessing and using our website, you agree to be bound by the following terms and conditions. Please read them carefully before making a purchase or using our services.
1. General Information
1.1 These Terms and Conditions ("Terms") govern the use of our website and the purchase of our products.
1.2 By using our site or purchasing a product, you confirm that you have read, understood, and agreed to these Terms.
1.3 We reserve the right to modify these Terms at any time. Changes will be effective once posted on the website.
2. Products and Services
2.1 SkiHold specializes in handmade, custom ski storage solutions.
2.2 Product images are for illustration purposes only. Actual products may vary slightly in design, color, and finish due to the handmade nature of our items.
2.3 We strive to keep product availability accurate, but in rare cases, items may become unavailable after purchase. If this occurs, we will notify you and provide a refund or alternative option.
3. Pricing and Payment
3.1 All product prices are displayed in [Currency, e.g., EUR] and include VAT where applicable, in accordance with German tax laws.
3.2 Payment is due at checkout. We accept major payment methods, including credit/debit cards, bank transfers, and PayPal.
3.3 If your payment is declined, your order will not be processed. If an error occurs during checkout, please contact us.
4. Shipping and Delivery
4.1 We aim to ship all orders within 1-2 weeks. This timeline includes production and delivery time.
4.2 Shipping costs are calculated at checkout based on location and shipping method.
4.3 If a delay occurs due to unforeseen circumstances, we will inform you immediately.
4.4 We are not responsible for delivery delays caused by customs, weather, or third-party courier issues.
5. Returns and Refunds
5.1 Since our products are custom-made, returns are only accepted within 30 days for a legitimate reason (e.g., defect or damage).
5.2 To request a return, please contact our support team at [insert email]. We may request photographic proof of the issue.
5.3 Once a return is approved, customers are responsible for the return shipping costs. Refunds will be processed after product inspection.
5.4 We reserve the right to deny returns if the product is damaged by misuse or improper handling.
6. Customer Accounts
6.1 You may be required to create an account to make purchases on our website.
6.2 You are responsible for maintaining the confidentiality of your login credentials.
6.3 We reserve the right to delete or suspend accounts if fraudulent or abusive behavior is detected.
7. Privacy and Data Protection
7.1 Your privacy is important to us. We comply with the General Data Protection Regulation (GDPR) and other relevant data protection laws.
7.2 Our Privacy Policy explains how we collect, process, and store your personal data. By using our website, you agree to our Privacy Policy.
7.3 If you wish to access, update, or delete your personal data, you can contact us at [insert email].
8. Intellectual Property
8.1 All content on this website, including images, logos, and text, is the intellectual property of SkiHold and is protected by copyright laws.
8.2 You may not copy, reproduce, or distribute any part of our website without our explicit written permission.
9. Limitation of Liability
9.1 SkiHold is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
9.2 Our liability is limited to the purchase price of the product.
9.3 We are not responsible for damages caused by improper use, installation, or unauthorized modifications of our products.
10. Dispute Resolution and Governing Law
10.1 These Terms are governed by the laws of Germany, including its consumer protection regulations.
10.2 In the event of a dispute, we encourage you to contact our support team for resolution before pursuing legal action.
10.3 If necessary, disputes will be resolved in the courts located in [Insert city in Germany].
11. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
Email: [insert email]
Address: [insert address]